Common questions
Quick answers about campaigns, report results, locations, and the new platform.
Which report should I start with?
Use Rank Tracker to check your site's positions. Use Keyword Research when you need terms to target. The report chooser guide covers the other tools.
Why are my results different from a manual search?
Check the report's keyword, engine, location, device, and collection time. A different combination can return different results. Use the same configuration when comparing reports.
Does a missing position mean the page is not indexed?
No. It means the report did not show a matched position in its captured results. Check the target domain or URL, result depth, report status, and location before drawing a conclusion.
Can I switch a desktop rank report to mobile?
Create a separate mobile report with the same keywords and locations. A disabled device control in an existing report does not collect data for another device. See desktop and mobile tracking.
Where are credits and limits shown?
Open Settings, then Plan & usage. Use the values shown for your account instead of older plan tables. Understand usage.
Where are the API docs?
The API reference and playground is separate from these platform guides.
Do all old SEO App features work in the new platform?
Availability differs. New citation scans are marked Coming Soon. Check the relevant guide before following an old screenshot or workflow.